Quality and availability

Last updated: 01.11.2026

What you can expect from our hosting.

The key points in brief

We aim for your website and your mailboxes to be available at least 99.9 % of the time on monthly average, which means at most around 43 minutes of downtime per month.
The target value is not a guarantee: in the event of outages there is no claim to a credit or compensation, to the extent permitted by law. Your statutory rights remain unaffected.
Maintenance that we announce at least 48 hours in advance does not count as downtime.
Support replies within 1 business day.
The target value does not apply to free offers and trial periods.
Backing up your data remains your responsibility.

This summary makes reading easier. The full text is what counts.

Contents

Availability
Exceptions
Support
Security
Data backup

Availability

We aim for your website and your mailboxes to be available at least 99.9 % of the time on monthly average. This corresponds to downtime of at most around 43 minutes per month.

We announce planned maintenance at least 48 hours in advance. We fix disruptions as quickly as possible.

The target value is not a guarantee. In the event of outages, delays or disruptions, there is no claim to a credit, refund or compensation, to the extent permitted by law. Your statutory rights, such as termination for good cause, remain unaffected (sections A12 and A13 of the terms and conditions).

Exceptions

The following do not count as downtime:

maintenance that we announced at least 48 hours in advance,
force majeure such as natural events, large-scale power outages or measures taken by authorities,
attacks on our systems that take effect despite reasonable protective measures,
disruptions on your side, for example in your software, your configuration or due to use beyond reasonable use,
disruptions outside our systems, for example on the internet or with a domain managed by another provider,
suspensions under the terms and conditions, for example due to misuse or late payment.

The target value does not apply to free offers and trial periods.

Support

You can reach us with a ticket in the customer panel or by email to info@swizz-it.com. We reply within 1 business day (Monday to Friday, excluding public holidays). You receive an email for every reply from us.

Security

Free SSL certificates for your domains, set up via the customer panel.
Encrypted connections (HTTPS) to the website and to the customer panel.
We only store passwords as a hash; after repeated failed attempts, we temporarily block logins.
Every hosting account runs under its own system user, separate from other customers.

Data backup

In the customer panel, you can create and restore a backup of your databases at any time. We do not promise an automatic backup of your data. Therefore, keep an additional copy of important data yourself.